Gieokhaebeop's paid services are offered only as in-app purchases through the app marketplaces (Google Play Store and Apple App Store). Cancellation, refund and withdrawal procedures follow the terms of service and refund policies of the relevant app marketplace operator, not the company's own terms.
Apple (iPhone)
Apple handles refund review and processing entirely for App Store purchases.
Within
7 days of purchase, use the button below, sign in with your Apple ID, and select the purchase you want refunded. After review, the result is sent to you by email within 48 hours.
Request a refund from Apple
Under Apple's terms, the right of withdrawal may be limited by applicable law because of the nature of digital content.
App Store customer support (Korea):
080-333-4000
Android (Samsung, LG, Google, etc.)
Under applicable law, for Android purchases, if you request withdrawal
within 7 full days of payment and have not used the paid service, Gieokhaebeop guarantees a full refund.
If you have used the paid service, we refund the amount minus the days used.
After 7 days, we refund the amount minus the days used and 10% of the remaining-period amount (fee).
The refund process depends on how much time has passed since purchase.
· Within 48 hours of purchase
Google automatically reviews whether a refund is possible. Please request a refund directly from your Play Store order history.
Request a refund from Google
· More than 48 hours after purchase
Prepare the
order number starting with GPA. from your receipt and your
Google Play Store account email, then request a refund. You can request it through [Settings (설정) > 1:1 Inquiry (1:1 문의) > Payment/Refund (결제/환불)] in the Gieokhaebeop app or through
'Contact us'. You can find out how to locate the GPA. order number and more on the
Refund Policy (Korean) page.